We realise that returning large, fragile packages can be difficult. We now offer an optional collection service. Please note that this is a chargeable service.
Optional Collection Service + Charges
- For small items, we’ll send our partner courier to collect from your delivery address. Our team can select a specific day that suits you, or collect from an alternative address. The charge for this is £9.99. Please note that area exclusions and service restrictions apply to carriers.
- Large, fragile items are priced at £39.99 for the collection of a single box, or £49.99 for multiple boxes, single XL items and pallets.
- To make your return as simple as possible, if you don’t have a pallet available, we can provide one for you for just £20.00, this is alongside the relevant collection charge.
- If there was a surcharge on our original order due to additional transport costs, we’ll apply a similar charge to your collection. Our team will be happy to let you know how much this will be, and generally it applies to areas of Northern Scotland, Channel Islands, Scottish Islands and other harder-to-reach areas of the UK.
- We are unable to collect international orders.
- You are welcome to arrange your own method of transport back to us instead, but we recommend selecting an appropriate courier and insuring the items. We cannot compensate you for any damage caused whilst the item is in yours or your selected courier’s possession.
- If you are exchanging your item, you will be charged a separate collection and delivery fee.
- Once we have received your item back and inspected and processed the return, we will refund you, less the relevant collection charge, provided your return is within 30 days of the original delivery date. If your delivery happened within the last 90 days, we can instead offer a credit note (valid for 12 months), less the relevant collection charge.
To arrange a collection, please get in touch with our team